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After-sales Service letter of Commitment:All Coolife product have two year warranty. (From the day you take the invoice) if a problem occurs with this Coolife product in the two year warranty and the problem is caused by manufacturing defects in material and workmanship, excluding any damage caused by misuse The guarantee card and invoice must be provided when you need to maintain your luggage. So please keep them carefully. Product Model NumberProduct NamePurchase DatePurchase StoreCustomer PhoneCustomer NameProtection to Fix ElucidationTo know more about our maintain policy, Please scan the QR code below.
2017 - 07 - 24
Fees Assumed by You 1. For returns involving non-manufacturer defects, the following two fees will be assumed by you: 1.1 Return Postage The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing. In this siuatin,we can not offer mail (return)label. Please consult your preferred carrier and return the product. 1.2 Original Shipping Fee 1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total. 1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund. (For more information, please refer to Shipping Fee Reference List Table as shown below.).  Shipping Fee Reference List Table Shipping Fee Reference List TableWEIGHT RANGE(unit: lb)SHIP...
2017 - 07 - 24
Non-refundable CasesCoolife accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund: 1. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).2. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.3. Products taken out of original packaging without manufacture defects.4. Products labeled “Non-refundable After Unpacking” in the description section of the product page. In this siuatin,we can not offer mail (return)label. Please consult your preferred carrier and return the product.
2017 - 07 - 24
Privacy PolicyWe are very conscious and concerned with your rights to privacy. At coolife we are helping you maintain control over your personal data while providing the services you desire. Below are the guidelines we use for protecting the information you provide. Internet CommerceThe online store coolife is designed to give you control over the privacy of your credit card information, name, address, email and any other information you provide us. Data CollectionWhen you provide your personal information such as name, address, phone number and company name, coolife will not give or sell this information to any outside company for any use. However, it is our policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.  The information you provide will be kept confidential and will be used only to support your customer relationship with coolife. Information regarding you or your orde...
2017 - 07 - 24
Refund Period 1.1 For refunds that do not require the return any product(s), please refer to the table below to see how long it will take to process following receiving your refund notification email. 1.2 For refunds that require product(s) to be returned, we will process the refund within 5 working days after the returned product(s) is received. Please refer to the table below to see the approximate time it will take to process your refund following receiving our refund notification email.    Payment MethodRefund MethodRefund Time (Once refund email is received)Credit CardCredit Card3-5 business daysChecking AccountChecking AccountUp to 10 business daysAmazon.com Gift CardGift Card Balance3-5 business daysPromotional CertificateNo Refund IssuedN/ACredit Card & Amazon.com Gift CardCredit Card, Gift Card Balance, or both3-5 business days Source of above table: //www.amazon.com/gp/help/customer/display.html?nodeId=2018193002. Replacement Time (Note:...
2017 - 07 - 24
Return Process Step One: Contact coolife Please contact coolife before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject said returns and refuse to complete any services or accommodations associated with our Return Policy. Step Two: Send photos with details of the product issue included For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you. Step Three: contact coolife and notify return tracking numberPlease keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.In this siuatin,we can not offer mail (return) label. Please consult your preferred carrier and return the product. S...
2017 - 07 - 24
PLAN OF PRODUCT-IMPROVEMENTGreeting from Coolife,Thank you for purchasing Coolife luggage. We hope you will share the happiness with your friends if you like our products. Coolife stands behind every customer, should you have questions about your luggage, Please feel free to email us directly through our Amazon platform.                                                                 If everything went as it was supposed to go, and you ARE happy. Come and join our  'Plan of product-Improvement' project and give us your precious suggestions.  HOW TO JOIN THE “PLAN OF PRODUCT-IMPROVEMENT” project?Step 1:Log in your Amazon account and go to “your order” page, wr...
2017 - 09 - 11
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